Fraktpolicy

DELIVERY

If you place your order before 13.00 CET Monday-Friday your order will be sent out the same day. Orders placed after 13.00 CET will be sent out the next working day. During hectic periods for example Sales, Christmas, Black Friday etc the delivery time can take a few extra days. We will do our best to get your package out for delivery as soon as possible. When the order is sent you will receive an email that your order has left our warehouse.

Goods will be shipped Monday-Friday. We send goods with Post Nord, Swedish Post. We usually offer free standard shipping to almost all countries within EU including Norway and Switzerland. The estimate delivery time will be depended on your location but usually between 2-8 business days.

We offer following prices for delivery:

- Post Nord EU including Norway & Switzerland 2-8 days: Free Delivery

- Post Nord Global 3-10 days: 7 €

The above dates are estimated and we don’t cover any delays based on the post offices. Customs processing are not included in above delivery days.

Failed or unclaimed shipments that will be sent back to us will be charged with a fee of 20 Euro or 25 USD to cover our costs. If you change your mind regarding your order after it’s shipped then it needs to be claimed or we will charge you with a fee of 20 Euro or 25 USD.

Damaged or missing goods must be reported to hello@portia.se within 24h with a photo so we can investigate it further.

Any customs or import duties will be applied when your parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Since customs policies and import duties vary between countries, we would recommend you to contact your local customs office for current charges. If these charges are not paid and the package will be sent back to us then we will charge you for a fee between 25€-50€ (30 USD-60 USD) depending on which country you live in.